February 22, 2008
Steven Webb
Integrity Mortgage Services
4178 Blueberry Circle
Eagan, MN 55123
Dear Steve:
Just wanted to let you know how appreciative I am of your professionalism regarding our recent refinance. You were able to get us a better rate and with the equity we accrued, we will be able to update/remodel/redecorate our kitchen and living room.
Being in sales/service myself, I especially appreciated knowing you were just a phone call away to answer questions. If I didn’t reach you, I knew you would get back to me right away. (I hate waiting)
Thanks for meeting us at Starbucks for the “closing”. This was the largest financial transaction we have ever been involved in and you made it the easiest as well.
Keep providing the type of responsive service you provided to us and I’ll have no problem referring you to friends and family.
Take Care!
Burt Bauman
Minneapolis Star Tribune
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